Most of websites have a help desk, especially online stores, help desk helps you receive, track customer tickets and manage knowledgebase articles. It reduces a lot of labor workload and allows you to answer to clients' questions timely. Besides, a good help desk also increases your company's reputation and cultivate long-lasting relationships with your clients.
Yesterday, I came accross a free piece of hosted help desk help script, HESK. HESK is a fully-featured help desk, it helps you manage customer tickets and knowledgebase, and really easy to use. Besides, it is written in PHP/MySQL, you can install it on linux servers or windows servers. It's simple, but it is powerful, the key features of hesk including web-based interface, spam prevention, automated email notification, advanced search capabilities and multiple language support.
HESK is free, but there is a licensed version. After you purchased a HESK license, you can remove the "Powered by" links and get supports. There are two kinds of licenses, single web site license and developer license, $39.95 US dollars and $199.95 US dollars rerspectively. If you are a webmaster and just want to set up a help desk, single web site license is enough.
Someone may just want to get a help desk and don't want to set it up on their own server. It's OK, HESK offers a fully functional Remote Help Desk Solution, what you want to do is to tell your clients this is your help desk, and start to interact with your clients. Remotely hosted help desk offers unlimited support tickets, unlimited knowledgebase articles and unlimited bandwidth, and the most important thing is that this solution is really cheap, only $19.95 US dollars per month and no other fees, they also allows you to get your money back in 14 days without any conditions.
If you are looking for a help desk software, just give HESK a try, friendly user interface, powerful features, and easy to use, I am sure you will like it. Why not go and get a free version and have a try?
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